TSETRUCKSTUFF.COM RETURN POLICY:

Within 30 (thirty) days of receiving your order, we will exchange any UNUSED resalable item for another item of equal value. If the new item is of greater value, you will be responsible for any price difference. If new item is of lesser value, difference could be subject to a return fee. If return is due to an error on the part of TSETRUCKSTUFF.com, we will arrange for return shipping by use of call tag or shipping return label. We will issue 1 (one) call tag, and it will be the customer's responsibility to ensure that the part is ready for pickup. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange shipping back to us, and at NO time will a second call tag be issued. On all returns, the customer is required to ship the part back in the original box. If you don't have the box, we cannot accept any returns for ANY reason. DO NOT THROW YOUR BOXES AWAY UNTIL AFTER YOU VERIFY THAT YOUR PARTS FIT! If the item was shipped "Free" (i.e.; the item was part of a Free Shipping promotion), the original cost to ship that item will be deducted from the credit.

On all returns in which TSETRUCKSTUFF.com is not at fault, the customer will be responsible for shipping the part back to us, and there will be no return of freight on the order. Also, if item is being exchanged, customer will be responsible for freight charges to ship the replacement part to the customer. All returns without exchange are subject to a return fee, not to exceed 10% of the purchase price of the item returned, also with no return of freight charges. If the item was shipped "Free" (ie. the item was part of a Free Shipping promotion), the original cost to ship that item will be deducted from the credit. Any order cancelled is subject to the same return fee. In addition: NO returns or refunds on installed or used merchandise.

- All returned items MUST have a RGA number written on the package, items returned without a RGA number will be refused at time of delivery.
- NO returns or refunds on custom made and developed products (like Lloyd Mats).
- Any products refused upon delivery also subject to return fee.
- You must file a claim with the SHIPPER, not with us, if your product was damaged in shipping. You may call us to obtain the appropriate phone numbers.
- Also, if your part was lost by the shipper, you must file a claim with them. If the shipper pays the claim, we will then ship a replacement part. If the shipper denies the claim, TSETRUCKSTUFF.com will NOT pay to replace the part.
- If your part arrives defective, you must make a claim with the manufacturer directly, in order to get the product replaced. You may email us to obtain a phone number for the manufacturer.
- All returns must be in their original boxes, or we cannot accept the return under any circumstances.

Return Policy modified 8/7/2008.

Free Shipping FAQ's

• What items are eligible for Free Shipping?

Occasionally, we run specials on selected items that include free UPS shipping to destinations in the continental US. These items will be clearly marked as such on our website.

• What about Alaska & Hawaii?

Unfortunately, due to high shipping costs to Alaska & Hawaii, our free shipping promotions do not include shipping to Alaska or Hawaii. However, we will be glad to work with you to get the best shipping prices available. Please contact our customer service dept by email sales@tsetruckstuff.com, or by phone at 1-800-330-9780 for more details.

• Why does the shopping cart display "Unable to calculate shipping costs" when attempting to checkout?

Currently when we offer free shipping, we change the item's weight to zero, so that the cart will not calculate a shipping charge. This results in the "Unable to calculate shipping costs at this time" message. We will never ship an order in which changes are made to the order or amounts  without contacting you first.

• What about "Truck Freight" items?

Only items that are able to be shipped via UPS Ground are eligible for the free shipping promotions listed on this website (Excludes Undercover Tonneaus & UWS Toolboxes) The standard $90.00 surcharge applies to all truck freight orders.